Privacy Policy

Effective Date: 1st July 2026

At Focus Exteriors, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you engage our services or visit our website.

Information We Collect

We may collect personal information including:

Your name
Postal address
Email address
Telephone number
Property address
Inspection and project details
Photographs taken during inspections
Information you provide when requesting a quotation or making an enquiry
Any correspondence between you and Focus Exteriors

Where required to provide our services, we may also collect information from your authorised representative, including buyer's agents, solicitors, builders, property managers or other nominated professionals.

How We Use Your Information

Your information is collected so that we can:

Respond to enquiries.
Prepare quotations and proposals.
Carry out inspections and consultancy services.
Prepare reports and recommendations.
Communicate with you regarding your project.
Issue invoices and maintain business records.
Improve our services and website.

We only collect information that is reasonably necessary to provide our professional services.

Photographs

As part of our inspections, photographs may be taken to document the condition of landscape and external property assets.

These photographs form part of our professional assessment and may be included within inspection reports provided to our clients.

Unless required by law or authorised by you, photographs will not be used for marketing purposes without your permission.

Disclosure of Information

Focus Exteriors does not sell or rent your personal information.

Information may only be disclosed:

With your consent.
To contractors or service providers assisting with our business operations.
Where required by law.
Where necessary to provide our professional services.

Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

Information may be stored electronically using secure cloud-based business systems and on password-protected devices.

Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

Requests should be made in writing using the contact details below.

Website

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can disable cookies through your web browser if you prefer.

Third-Party Links

Our website may contain links to third-party websites.

Focus Exteriors is not responsible for the privacy practices or content of those websites.

Changes to this Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us on email or phone (see below details)